Customer Service Contact Centre providing the public with a central place to obtain information or direction for City related concerns

Contact Service Barrie to:

• pay - taxes, water bills (click here to pay water online), parking tickets
• purchase - transit passes, parking passes, garbage tags, waterfront parking passes, community garden plots, commemorative trees and benches, subdivision papers/map, zoning compliance letters
• pick-up- recycling containers, organics (green) bins, Community Information and Waste Reduction calendar, pre-ordered engineering drawing and City of Barrie pins
• book - City Hall tours, art displays for City Hall, marriage licence appointments, commissioning services
• request - sewer and sanitary device drawings, construction projects and capital plan information, information about Operations Services (e.g. Communities in Bloom, winter control, street sweeping)
• submit- Barrie Transit comments, complaints, applications for specialized transit use, building permit inspections, building and zoning complaints, request for permitted use forms, reports of graffiti, Operations service requests (e.g. potholes, dead tree replacement, street lights out)

Visit Service Barrie Online to submit detailed service requests, report a pothole and other concerns, receive real-time updates, and be notified when a service issue has been resolved. In addition, citizens can now apply directly online for pre-approved payment plans and more. Additional services will be added regularly.

A new chatbot on Barrie.ca allows users to effortlessly interact with it to find information 24/7, providing an alternative to navigating through multiple web-pages or contacting customer service.